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ForkPoint Support Services

Peace of Mind for Your E-commerce Business

With ForkPoint’s support services, you can rest assured that your Salesforce Commerce Cloud platform is in expert hands. Our goal is to give you the peace of mind that comes with a smoothly running e-commerce business, allowing you to focus on growth and customer satisfaction….

Peace of Mind for Your E-commerce Business

With ForkPoint’s support services, you can rest assured that your Salesforce Commerce Cloud platform is in expert hands. Our goal is to give you the peace of mind that comes with a smoothly running e-commerce business, allowing you to focus on growth and customer satisfaction.

Rapid Response for Critical Issues

Prioritized Support for Severity Issues

  • P1 Severity (Immediate Action): For critical business-impacting issues, our response is instantaneous, 24/7. Contact us via Phone, Slack, Teams, or WhatsApp for urgent support.
  • Expert Help Anytime: Get immediate and expert assistance whenever you need it, ensuring your operations always run smoothly.

Versatile Communication Channels

Stay Connected Your Way

  • Multiple Platforms: Whether it’s Phone, Jira, Slack, Teams, or WhatsApp, choose the channel that works best for you.
  • Integrated Support: Our team is adept at using various platforms to ensure seamless communication and efficient problem resolution.

Personalized Support Management

Your Dedicated Support Manager

  • Tailored Assistance: A dedicated support manager is assigned to you for all your needs, providing consistent and personalized service.
  • Understanding Your Business: Your manager will have an in-depth understanding of your platform, ensuring high-quality support tailored to your business.

Proactive Monitoring and Alerting

Advanced Tools for Preemptive Support

  • Proactive Tools: We use state-of-the-art monitoring tools for early detection and alerts of potential issues.
  • Stay Ahead of Problems: Our proactive approach helps minimize downtime, keeping your platform operational and efficient.

Is Your Salesforce Commerce Cloud Platform Supported for Optimal Success?

At ForkPoint, we understand the crucial role your Salesforce Commerce Cloud platform plays in your e-commerce business. Ensuring its smooth operation is not just a necessity but a vital aspect of your success. That’s where our team of certified senior developers comes in, offering expert support to keep your platform running at peak performance.

Let's Connect and Elevate Your E-commerce Experience

Ready to ensure your Salesforce Commerce Cloud platform is performing at its best? Let’s chat about how ForkPoint can support your e-commerce goals. Our team is ready to provide the expert assistance and peace of mind you deserve.

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Role Overview

As a Web Developer with around 3 years of experience, you will take an active part in the full development lifecycle – construction, documentation, testing, and deployment. You will be working with Lead Developers, QAs, and DevOps teams to understand the functional requirements and high-level technical details, and to produce efficient, robust code meeting the client requirements.

To keep it short, below are three key responsibilities:

  • You will get involved in designing technical solutions based on the client’s requirements.
  • You will take ownership of the successful implementation of parts of the solution, where you will be delivering code on time and up to the quality standards expected.
  • As part of your work, you will have a chance to mentor and develop the less experienced members of the team, which will give you the opportunity to further enhance your soft skills and you will be challenged and encouraged to give your opinion on coding practices, processes.

Technology Stack Used & Required Experience:

  • Core skill: Salesforce Commerce Cloud B2C (SFCC)
  • Web services: Rest/SOAP
  • Design patterns and best practices
  • Tools: grunt/gulp, git, eclipse, VSCode
  • Web security
  • Client-Side JavaScript, jQuery
  • General knowledge: Web Development, Algorithms, Databases

The Rest of the qualities, you know them:

  • Client Facing Skills
  • Flexibility in using different technologies/platforms
  • Ability to shift gears quickly and cope with change
  • Analytical & Detail Oriented
  • Confident, proactive, and self-motivated
  • Disciplined and “Team first approach” oriented
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